Client Success and SupportOur Client Success and Support Team maintains the integrity of Committee for Children’s mission by offering exceptional client experiences. We build informed and enduring relationships with educators, administrators, and collaborators who understand the challenges faced by children and the adults who guide them. With an impressive breadth and depth of experience in customer service and classroom instruction, our team delivers solutions. Whether it’s program-access issues, social-emotional learning (SEL) questions, ordering and shipping concerns, or simple tech-related problems, the Client Success and Support Team can remove barriers and pave your path to success. Contact us Monday through Friday, from 6:00 a.m. to 4:30 p.m. Pacific time. We’d love to help. Join our growing team! Visit our Careers page to learn about our current openings. Katy Klinkenberg Director of Client Success Read Bio × Katy Klinkenberg Director of Client Success At Committee for Children, we work hard to get our social-emotional learning (SEL) programs to schools throughout the United States and across the world. But just selling the programs isn’t enough—Katy Klinkenberg makes sure the schools have all the support they need to effectively implement them. “We’re not just interested in getting our curriculum in schools,” she says. “We really want to engage with our customers and help them.” Katy first started working with CFC as a consultant in 2001. She stayed in that role for more than a decade before departing for a job with a software company, where she learned the ropes of what it’s like to have customers on subscription. When she heard that CFC was about to release our first digital program, she knew she could be of service. She came back as a consultant in 2017 and was hired as the client success director the following year. As the first person to hold this position, Katy oversees two teams. She leads the client support group, which handles incoming customer inquiries, and the new client success group, which focuses on post-sale implementation success at the school level. This team makes sure principals have what they need to train teachers, and that everyone understands the curriculum and is excited to teach it. Katy believes her SEL superpower is solving problems. “I’m just that kind of person who likes to take in a lot of information, analyze it, organize it, and create order out of chaos,” she says. “I like solving puzzles—there’s a human side to it and an organizational side to it.” She brings that skill set to her work at CFC, always with the goal of making a real impact on the lives of children. Katy graduated from Dartmouth College with a bachelor’s degree in geography and environmental studies. She loves playing sports of all kinds, gardening, and being on the water. “I’ve had the opportunity to do a lot of other things, but I’ve always been drawn back to this place because of the important nature of what we do,” she says. “I really feel like it’s something that will change the world if we do it right.” Client Support Eddie Daggett Client Support Manager Read Bio × Eddie Daggett Client Support Manager With strong skills in client and tech support, Eddie Daggett leads the Client Support team in guiding clients to the solutions to most effectively help their students with our social-emotional learning (SEL) programs. Eddie joined Committee for Children in July 2012 after working in call center support and as a case manager with youth in a treatment setting. At CFC, he was happy to find a role that allowed him to work with some of his favorite people in the world: teachers. “It really is an honor and a privilege to support our clients in their work to improve the lives of their students,” he says. “I’m grateful every day that I get to do it.” Eddie has a bachelor of arts in English from Seattle Pacific University. He believes perspective-taking is his SEL superpower, helping him to better put himself in someone else’s shoes when troubleshooting a problem. Andrew Anthony Cardell Technical Support Representative Read Bio × Andrew Anthony Cardell Technical Support Representative Andrew Cardell is a tech-savvy, socially aware problem-solver who’s dedicated to partnering with clients to resolve their issues and help them better serve their students and staff. “We’re helping schools and districts develop good citizens who, ultimately, will make progress toward a more peaceful world,” he says. Previously, Andrew worked as a tech support engineer for Microsoft after receiving a bachelor’s degree in information technology from Florida International University. He enjoys combining his technology and customer relationship skills to help schools and districts optimize their technology and social-emotional learning (SEL) solutions so they can create positive learning environments and empower students with vital social-emotional skills. Andrew says his SEL superpower is being socially and emotionally aware, which makes him highly effective at providing tier-one support and transferring knowledge about Second Step® programs to our customers. Jasmine Flores Technical Support Representative Read Bio × Jasmine Flores Technical Support Representative With a background in sales and customer service, Jasmine Flores was eager to put her skills toward the work of Committee for Children: helping children and communities thrive through social-emotional learning (SEL). “I believe learning about SEL as a child would have helped me tremendously,” she says, “and I wanted to play a part in helping children and adults develop their social-emotional skills.” As a technical support representative, Jasmine assists our clients and team members in the implementation of our Second Step® family of programs. She has an associate degree in communication studies from Chaffey College and a bachelor’s degree in integrated strategic communications from Washington State University. Jasmine sees her SEL superpower as identifying problems. “In my role, understanding the origin of an issue helps me solve it efficiently so that I can ensure our clients and colleagues have the best possible experience when implementing our programs.” Euan McLean Client Support Representative Read Bio × Euan McLean Client Support Representative Coming from a family of educators, Euan McLean jumped at the chance to join Committee for Children after seeing the positive effects of our work in schools and through policy and advocacy. “I’m honored to work for an organization that helps children learn the social-emotional skills needed to develop into the best people that they can be. I see the work we do to support educators and students as more vital than ever.” As a client support representative, Euan helps educators access and implement the lessons and resources from our Second Step® family of social-emotional learning (SEL) programs. He has a bachelor’s degree in communications from the University of Canberra in Australia. Euan sees his SEL superpower as teamwork. “I love working in collaborative environments, and I know that identifying and utilizing the strengths of each team member can help achieve solutions both professionally and personally.” Akilah Naji Client Support Representative Read Bio × Akilah Naji Client Support Representative A former special education teacher with experience in customer service and call centers, Akilah Naji joined Committee for Children in April 2018. As part of the Client Support team, she handles calls and emails from clients, answering any questions that they have about our products and how to use them. “I joined CFC because of its mission to help children develop and practice good social-emotional skills so that they can lead successful lives,” Akilah says. Akilah also enjoys helping on the planning committees for our holiday gathering and annual picnic, and she considers her self-efficacy to be her own social-emotional learning (SEL) superpower. Akilah received a dual-major BA in elementary and special education from Grambling State University. Adam Peck Senior Client Support Representative Read Bio × Adam Peck Senior Client Support Representative After working as a middle school para-educator and a high school humanities teacher, Adam Peck joined Committee for Children in 2009. In his current role as a senior client support representative, he answers client questions about purchasing and implementing all CFC programs and also works to resolve tech-related issues. “As a former teacher who very much values the concepts of mindfulness, empathy, emotion management, and problem solving, I think Committee for Children is a great place to work,” Adam says. He considers his social-emotional learning (SEL) superpower to be analyzing situations. Whether he’s handling purchasing, program implementation, or technology questions, this skill helps him gain the understanding needed to find a solution. Adam has a bachelor’s degree in English language and literature from the University of Kansas and a master’s in teaching from Seattle University. Erika Turner Technical Support Representative Read Bio × Erika Turner Technical Support Representative Erika Turner finds herself continuously motivated by Committee for Children’s mission to foster the safety and well-being of children through social-emotional learning (SEL) and development. “It’s amazing to know that I’m part of an organization that plants these seeds of knowledge so children can thrive,” she says. In her role as a technical support representative, Erika draws on more than ten years of experience as an IT analyst and 30 years of customer service experience (including a decade in management). She builds and maintains relationships with customers and provides customer service, sales support, and product consultation with a focus on technical problem-solving. Erika has an associate’s degree in business administration and IT solutions from Green River College. Erika sees her SEL superpower as critical thinking, which comes into play at Committee for Children as she helps clients troubleshoot technical difficulties while providing excellent customer service. Client Success Bonnie Andreasen Client Success Team Lead Read Bio × Bonnie Andreasen Client Success Team Lead As a client success manager for the central and northeast regions of the US, Bonnie Andreasen helps school leaders successfully implement our Second Step® family of social-emotional learning (SEL) programs. This involves training, consultation, and providing the right resources at the right times, whether through a webinar, an engagement tool, or a custom training session to help them meet their goals. A former teacher before transitioning to a career in tech, Bonnie loves that in her role at Committee for Children, she can combine her background and skills in both education and cloud-based software. She has a bachelor’s degree from Westmont College and a master’s degree in education from Azusa Pacific University. Bonnie considers her SEL superpower to be perspective-taking. “It helps me put myself in the shoes of our clients to understand and meet their needs, help them with challenges, and celebrate their successes.” Julie Campbell, PMP Client Success Manager Read Bio × Julie Campbell, PMP Client Success Manager After spending more than a decade developing online learning programs for clients like Microsoft, Cigna, and PNC Bank, Julie Campbell was interested in leveraging her experience and skills in a new way at Committee for Children. “I was excited for the opportunity to make a difference in children’s lives and to make the world a better place,” she says. As a manager on the Client Success team, Julie develops and maintains relationships with school-level leaders as she guides our clients through implementation and training, ultimately driving usage and positive outcomes for students. She has a bachelor’s degree from California State University East Bay, a certificate in digital marketing from the University of Washington, and her Project Management Professional (PMP) certification. Julie sees her SEL superpower as empathy. “It presents in my personal life in conversations with friends; my ability to listen and sense what others are thinking or feeling helps deepen my relationships,” she says. “It’s similar with my clients—I can really relate while listening to their challenges and needs, and I can effectively provide feedback and support.” Sarah Rubin, MA Client Success Manager Read Bio × Sarah Rubin, MA Client Success Manager As Committee for Children’s Client Success Manager, Sarah Niebuhr Rubin specializes in putting our clients in the best possible position to have a great experience with our social-emotional learning (SEL) programs. And she does this with her own SEL superpower of communication. “I like to make sure people have the information they need to make decisions and take actions,” Sarah says. “Part of communication is listening and discerning, and another part is figuring out how to get the information across in the way that each person needs. Tone, details, humorous, or straight—all depend on the person and the moment.” Before coming to CFC in February 2018, she worked in a variety of education-related jobs. As a second-grade teacher and then as the education resource specialist for the Jewish Reconstructionist Federation, she developed curriculum and organized conferences for synagogue educators. She holds a BA from Ohio State University, an MA in anthropology from Indiana State University, and a second MA in Hebrew Letters from Reconstructionist Rabbinical College. Jenny Nelson Client Success Manager Read Bio × Jenny Nelson Client Success Manager “Developing authentic relationships is very important to me,” says Jenny Nelson, who recently joined Committee for Children as client success manager to help school leaders leverage social-emotional learning (SEL) to achieve their goals. She gained a deep appreciation for SEL after working, first, as a teacher at Fall City Elementary School, and then as a behavioral health specialist for Snoqualmie Valley School District. “I come from a classroom where I taught Second Step® lessons to my students firsthand. I was blown away by how my students soaked in the lessons and applied new skills both inside and outside the classroom,” says Jenny. In her next role, as a behavioral health specialist, she helped educators integrate Second Step programs into the day and adapt lessons as needed. Jenny earned her master’s degree in curriculum and instruction from Western Governors University, where she focused her research on the impact of mindfulness interventions on social-emotional competencies. She says mindfulness is a powerful skill for today’s fast-paced world and an essential building block for developing social-emotional skills. She says her SEL superpower is leading with empathy in relationships, whether personal or professional. “I find that my ability to feel with others is really helpful for creating clear communication and shared experiences,” she says. Alexandria Rolle Client Success Manager Read Bio × Alexandria Rolle Client Success Manager Before joining Committee for Children as a client success manager, Alexandria Rolle spent almost a decade in the classroom, teaching at the elementary and middle school levels in a variety of settings, including public, charter, private, and Title I schools. During that time and across those learning environments, she says she recognized a common need for social-emotional support and development among students. That prompted her to help pilot social-emotional learning (SEL) curricula at one of her schools. She’s been a champion of SEL ever since. “I sought out a position with Committee for Children because I’m passionate about helping educators meet the needs of their students,” says Alexandria. “I wholeheartedly believe that the only way to help children reach their maximum potential is to first meet their basic physical, social, and emotional needs.” In addition to her career in education, Alexandria worked for a tech company providing training and onboarding for their clients, which included government agencies, large hospital systems, and Fortune 500 companies. That experience helps her in her role as client success manager. She communicates effectively, accurately assesses needs, and makes strong personal connections to support people serving in different roles and levels within schools and districts. Her bachelor’s degree in psychology also provided a strong foundation for those skills. When asked to identify her SEL superpower, she says, “I have keen insight and am able to hear more than what’s said and see more than what meets the eye.” Rose Yu Client Success Growth Manager Read Bio × Rose Yu Client Success Growth Manager Rose Yu found herself aligned from the start with Committee for Children’s mission to foster the safety and well-being of children through social-emotional learning (SEL) and development. With experience in nonprofit management and organizational development, and as the parent of a child with developmental disabilities, she says, “I believe that one of the best ways to repair our world is through cultivating empathy and compassion.” In her role as Client Success Growth Manager, Rose collaborates with staff to develop and improve operational processes and ensure our clients have a positive experience with the Second Step® family of programs. She has a bachelor’s degree in aerospace engineering from the University of Virginia, a master’s degree in applied behavioral sciences from Bastyr University, and a master’s degree in business administration from Stanford University Graduate School of Business. Rose sees her SEL superpower as problem-solving, which sometimes means using her analytical skills to improve operational processes at Committee for Children.