Client Support ServicesOur Client Support Services team maintains the integrity of Committee for Children’s mission by offering exceptional client experiences. We build informed and enduring relationships with educators, administrators, and collaborators who understand the challenges faced by children and the adults who guide them. With an impressive breadth and depth of experience in customer service and classroom instruction, our team delivers solutions. Whether it’s program-access issues, social-emotional learning (SEL) questions, ordering and shipping concerns, or simple tech-related problems, the Client Support Services team can remove barriers and pave your path to success. Contact us Monday through Friday, from 6:00 a.m. to 4:30 p.m. Pacific time. We’d love to help. Join our growing team! Visit our Careers page to learn about our current openings. Eddie Daggett Client Support Manager × Eddie Daggett Client Support Manager With strong skills in client and tech support, Eddie Daggett leads the Client Support team in guiding clients to the solutions to most effectively help their students with our social-emotional learning (SEL) programs. Eddie joined Committee for Children in July 2012 after working in call center support and as a case manager with youth in a treatment setting. At CFC, he was happy to find a role that allowed him to work with some of his favorite people in the world: teachers. “It really is an honor and a privilege to support our clients in their work to improve the lives of their students,” he says. “I’m grateful every day that I get to do it.” Eddie has a bachelor of arts in English from Seattle Pacific University. He believes perspective-taking is his SEL superpower, helping him to better put himself in someone else’s shoes when troubleshooting a problem. Adam Peck, MIT Senior Client Support Representative × Adam Peck, MIT Senior Client Support Representative After working as a middle school para-educator and a high school humanities teacher, Adam Peck joined Committee for Children in 2009. In his current role as a senior client support representative, he answers client questions about purchasing and implementing all CFC programs and also works to resolve tech-related issues. “As a former teacher who very much values the concepts of mindfulness, empathy, emotion management, and problem solving, I think Committee for Children is a great place to work,” Adam says. He considers his social-emotional learning (SEL) superpower to be analyzing situations. Whether he’s handling purchasing, program implementation, or technology questions, this skill helps him gain the understanding needed to find a solution. Adam has a bachelor’s degree in English language and literature from the University of Kansas and a master’s in teaching from Seattle University. Mark Steinberg, MEd Senior Client Support Representative × Mark Steinberg, MEd Senior Client Support Representative When Committee for Children’s current and potential clients have inquiries related to our products, they turn to Mark Steinberg. As a senior client support representative, he answers questions via phone and email, troubleshoots technical problems, provides implementation advice and general information, and assists in making quotes and helping clients place their orders. Before joining CFC in 2004, Mark received a bachelor’s degree in zoology from Iowa State University and a master’s degree in physical education from the University of Oregon. He worked as a high school teacher for five years, teaching subjects including biology, physics, and math. True to form for someone in the client support department, Mark believes his social-emotional learning (SEL) superpower is identifying problems. “I am very analytical,” he says. “I like to figure out what is causing the problem and the options to fix it.” Akilah Naji Client Support Representative × Akilah Naji Client Support Representative A former special education teacher with experience in customer service and call centers, Akilah Naji joined Committee for Children in April 2018. As part of the Client Support Services team, she handles calls and emails from clients, answering any questions that they have about our products and how to use them. “I joined CFC because of its mission to help children develop and practice good social-emotional skills so that they can lead successful lives,” Akilah says. Akilah also enjoys helping on the planning committees for our holiday gathering and annual picnic, and she considers her self-efficacy to be her own social-emotional learning (SEL) superpower. Akilah received a dual-major BA in elementary and special education from Grambling State University. Sarah Rubin, MA Client Success Manager × Sarah Rubin, MA Client Success Manager As Committee for Children’s Client Success Manager, Sarah Niebuhr Rubin specializes in putting our clients in the best possible position to have a great experience with our social-emotional learning (SEL) programs. And she does this with her own SEL superpower of communication. “I like to make sure people have the information they need to make decisions and take actions,” Sarah says. “Part of communication is listening and discerning, and another part is figuring out how to get the information across in the way that each person needs. Tone, details, humorous, or straight—all depend on the person and the moment.” Before coming to CFC in February 2018, she worked in a variety of education-related jobs. As a second-grade teacher and then as the education resource specialist for the Jewish Reconstructionist Federation, she developed curriculum and organized conferences for synagogue educators. She holds a BA from Ohio State University, an MA in anthropology from Indiana State University, and a second MA in Hebrew Letters from Reconstructionist Rabbinical College. Dyanne Jaenz Order Processor × Dyanne Jaenz Order Processor Dyanne started with Committee for Children in early 2018 and she considers this her dream job. Having worked in several different industries, this is her first experience in a nonprofit or educational sector. Dyanne is overjoyed with the opportunity to help support our mission by nurturing relationships with educators and enabling them to build safe, supportive learning environments for all students. She lists her talent for accurately processing dense amounts of information as her greatest skill.