Client Success and SupportOur Client Success and Support Team maintains the integrity of Committee for Children’s mission by offering exceptional client experiences. We build informed and enduring relationships with educators, administrators, and collaborators who understand the challenges faced by children and the adults who guide them. With an impressive breadth and depth of experience in customer service and classroom instruction, our team delivers solutions. Whether it’s program-access issues, social-emotional learning (SEL) questions, ordering and shipping concerns, or simple tech-related problems, the Client Success and Support Team can remove barriers and pave your path to success. Contact us Monday through Friday, from 6:00 a.m. to 4:30 p.m. Pacific time. We’d love to help. Join our growing team! Visit our Careers page to learn about our current openings. Katy Klinkenberg Client Success Director × Katy Klinkenberg Client Success Director At Committee for Children, we work hard to get our social-emotional learning (SEL) programs to schools throughout the United States and across the world. But just selling the programs isn’t enough—Katy Klinkenberg makes sure the schools have all the support they need to effectively implement them. “We’re not just interested in getting our curriculum in schools,” she says. “We really want to engage with our customers and help them.” Katy first started working with CFC as a consultant in 2001. She stayed in that role for more than a decade before departing for a job with a software company, where she learned the ropes of what it’s like to have customers on subscription. When she heard that CFC was about to release our first digital program, she knew she could be of service. She came back as a consultant in 2017 and was hired as the client success director the following year. As the first person to hold this position, Katy oversees two teams. She leads the client support group, which handles incoming customer inquiries, and the new client success group, which focuses on post-sale implementation success at the school level. This team makes sure principals have what they need to train teachers, and that everyone understands the curriculum and is excited to teach it. Katy believes her SEL superpower is solving problems. “I’m just that kind of person who likes to take in a lot of information, analyze it, organize it, and create order out of chaos,” she says. “I like solving puzzles—there’s a human side to it and an organizational side to it.” She brings that skill set to her work at CFC, always with the goal of making a real impact on the lives of children. Katy graduated from Dartmouth College with a bachelor’s degree in geography and environmental studies. She loves playing sports of all kinds, gardening, and being on the water. “I’ve had the opportunity to do a lot of other things, but I’ve always been drawn back to this place because of the important nature of what we do,” she says. “I really feel like it’s something that will change the world if we do it right.” Client Support Eddie Daggett Client Support Manager × Eddie Daggett Client Support Manager With strong skills in client and tech support, Eddie Daggett leads the Client Support team in guiding clients to the solutions to most effectively help their students with our social-emotional learning (SEL) programs. Eddie joined Committee for Children in July 2012 after working in call center support and as a case manager with youth in a treatment setting. At CFC, he was happy to find a role that allowed him to work with some of his favorite people in the world: teachers. “It really is an honor and a privilege to support our clients in their work to improve the lives of their students,” he says. “I’m grateful every day that I get to do it.” Eddie has a bachelor of arts in English from Seattle Pacific University. He believes perspective-taking is his SEL superpower, helping him to better put himself in someone else’s shoes when troubleshooting a problem. Akilah Naji Client Support Representative × Akilah Naji Client Support Representative A former special education teacher with experience in customer service and call centers, Akilah Naji joined Committee for Children in April 2018. As part of the Client Support team, she handles calls and emails from clients, answering any questions that they have about our products and how to use them. “I joined CFC because of its mission to help children develop and practice good social-emotional skills so that they can lead successful lives,” Akilah says. Akilah also enjoys helping on the planning committees for our holiday gathering and annual picnic, and she considers her self-efficacy to be her own social-emotional learning (SEL) superpower. Akilah received a dual-major BA in elementary and special education from Grambling State University. Adam Peck, MIT Senior Client Support Representative × Adam Peck, MIT Senior Client Support Representative After working as a middle school para-educator and a high school humanities teacher, Adam Peck joined Committee for Children in 2009. In his current role as a senior client support representative, he answers client questions about purchasing and implementing all CFC programs and also works to resolve tech-related issues. “As a former teacher who very much values the concepts of mindfulness, empathy, emotion management, and problem solving, I think Committee for Children is a great place to work,” Adam says. He considers his social-emotional learning (SEL) superpower to be analyzing situations. Whether he’s handling purchasing, program implementation, or technology questions, this skill helps him gain the understanding needed to find a solution. Adam has a bachelor’s degree in English language and literature from the University of Kansas and a master’s in teaching from Seattle University. Client Success Sarah Rubin, MA Client Success Manager × Sarah Rubin, MA Client Success Manager As Committee for Children’s Client Success Manager, Sarah Niebuhr Rubin specializes in putting our clients in the best possible position to have a great experience with our social-emotional learning (SEL) programs. And she does this with her own SEL superpower of communication. “I like to make sure people have the information they need to make decisions and take actions,” Sarah says. “Part of communication is listening and discerning, and another part is figuring out how to get the information across in the way that each person needs. Tone, details, humorous, or straight—all depend on the person and the moment.” Before coming to CFC in February 2018, she worked in a variety of education-related jobs. As a second-grade teacher and then as the education resource specialist for the Jewish Reconstructionist Federation, she developed curriculum and organized conferences for synagogue educators. She holds a BA from Ohio State University, an MA in anthropology from Indiana State University, and a second MA in Hebrew Letters from Reconstructionist Rabbinical College. Implementation Juliet Kandel Implementation and Training Manager × Juliet Kandel Implementation and Training Manager Juliet has worked in the field of social-emotional learning (SEL), violence, and substance abuse prevention since 1989 and began working at Committee for Children in 2003. She was formerly a prevention coordinator for a small school district in Ohio. At Committee for Children, she supports systemic Second Step implementations across the country through consultation, implementation-tool development, strategic partnerships, and professional development projects, such as our Second Step Leadership Institute. Juliet is committed to discovering and supporting what adults need in order for children to get the greatest benefit from SEL instruction. Juliet attended the College of Wooster in Wooster, Ohio, and received a bachelor of arts in linguistics and communication disorders. Casey Escola, MA Senior Implementation Specialist × Casey Escola, MA Senior Implementation Specialist When Casey Escola was working on her master’s thesis, she wrote about the importance of teaching empathy at critical stages of childhood—and referenced Committee for Children’s work in her research. So it’s only fitting that she joined CFC as an implementation specialist in 2018. In her role, she attends national conferences, coordinates local and regional partnerships, and meets with district and school leaders to build creative implementation strategies for CFC’s social-emotional learning (SEL) program, Second Step. Casey believes her own SEL superpower is empathy. “I love hearing other people’s perspectives and stories and imagining life through their lens,” she says. “I often can feel what another person is feeling and hope that my empathy skills can make others feel seen, appreciated, and understood.” Casey earned her bachelor’s degree in cultural anthropology from the University of Washington and her master’s degree in sociology of education from New York University.